Our Code of Conduct

RVW WealthCare Ltd is committed to continuing professional development and adheres to an industry standard code of ethics.

Our advisers hold professional memberships with The Chartered Insurance Institute (Cii) , The Institute of Financial Services (IFS) and the Chartered Institute for Securities & Investments (CISI).

Below is a copy of the IFS's code of ethics.

  1. To act with fairness, integrity and courtesy in all business activities.
  2. To comply with all relevant law including statutory regulatory requirements, and with all relevant codes of practices, codes of conduct and professional guidance notes.
  3. To obtain and respect the confidentiality of information relevant to the conduct of services offered.
  4. To accept responsibility for recognising circumstances where actual or perceived prejudicial influences or conflicts of interests may arise in the course of business activities; to identify such influences or conflicts to the parties concerned and take action as required.
  5. To be willing to explain the basis of remuneration and reward in relation to the services offered.
  6. To acheive, maintain and apply the standard of knowledge and competence appropriate to the services offered and activities performed.
  7. To act only within the limits of personal competence and any authority as an employee or agent.

Complaints Procedure.

Complaints will be dealt with in house in the first instance, though if you feel that your complaint hasn't been resolved satisfactorily, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Information on the Financial Ombudsman Service can be found at their website www.financial-ombudsman.org.uk